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Support

We’re here to help. I’m Ocean, and I’m in charge of making sure your Bounce experience is the best it can be. Below are the most commons questions for using the Bounce app. If yours isn’t below, drop us a line and we’ll get back to you.

Peace and Love,

Getting Started

Download

Download the Bounce App from the App Store or Google Play

Open

Once installed, open the Bounce App

Choose

Choose Your Experience!

General FAQs

  • Check that you are logged in to your bounce account
    • If you’re not…welp, best log in and see if there’s any change.
    • If you are logged in and there’s still nothing showing, you may have discovered a new bounce location! Click here and we’ll get an experience up and running for you in a jiffy!
    • If you are logged in and are currently in one of the cities listed as available for an experience, Click here and we’ll get things up and running for you.

That sounds frustrating, luckily there’s an easy fix. Try swiping up the black bar at the bottom of the screen to reveal the video content. You can swipe it down as well to check in on the map.

Brrrr, it’s getting’ cold in here, there must be some Toros in the atmosphere… Couldn’t help myself, BIG Bring it on fan! Ok…

  • Perhaps you paused the content by accident? Tap the screen and wait a sec to see if it plays.
    • You can also tap the screen to see the play bar at the bottom, that’ll show you the play/pause state too. 
    • You may have to be patient, sometimes cell phone/wifi connections can take a second to defrost.
    • You can always refresh the app or close/restart it. Don’t worry, If you have purchased an experience, it will pick up where you left off. Just locate your experience and you’ll see the little start button now says “resume”, Yay!

I bet! Yeah, this happened to me too, so I popped in some headphones and bingo! We got to have fun together and at the same time I had my own unique experience. It was super helpful when solving mysteries too!!

Yep, that one gets me too. I am so eager to get bouncing that I sometimes forget that the lead bouncer (Person who set-up the experience and added you) has to hit start first. Once they do, you’re good to go.

I totally get it and I am so happy that you are bouncing with friends. Right now, you can only add your friends/additional devices at checkout, but we are working on an update for this.

Yikes, that sounds frustrating. Ok, try this go into your phones settings and turn off the sleep function. Yay!

Ok, so if you’ve completed the current location and the navigation hasn’t moved on, simply tap the “Skip” button on the navigation screen. That’s what I usually do.

It can get super confusing, so I had the Bouncettes start off the navigation muted. You can just tap the unmute button on the navigation screen and bingo.

Here’s a quick fix for now, just copy your code and paste it in to the box. Now you’re good to go.

Side note, look out for Bailey’s email discount codes, she has a habit of sneaking them in!

As for this little inconvenience, don’t sweat it, we have a little update coming shortly.

Ticket Tidbits

One Car

Invite up to six guests to enjoy the experience with you. When you purchase the tour, you'll be able to add friends from your contacts.

Friends

Enjoy the tour alongside your friends. You need to be traveling together, otherwise you can purchase an additional “Main Tickets”.

Add a Device

Add additional devices (friends) if you want to be able to engage in the content your own way. This will also add the friends to your Bounce profile for next time.

Main Ticket FAQ

Simply put, it’s a car-load (or group) of people using one device. As the main ticket holder, you control the experience. Think of it as a roadtrip with friends, but you are in charge of the music (but are open to suggestions!) 

Simple, just add them at checkout.  They’ll be able to enjoy the experience alongside the group on their own device, and make their own decisions (super helpful when exploring different options).

You’ll get an email code from the place of purchase. Just open the Bounce app, add the experience, then the code at checkout.

(This only applies if you purchased your ticket outside of the app.)

Ticket Tidbits

One Car

Invite up to six guests to enjoy the experience with you. When you purchase the tour, you'll be able to add friends from your contacts.

Friends

Enjoy the tour alongside your friends. You need to be traveling together, otherwise you can purchase an additional “Main Tickets”.

Add a Device

Add additional devices (friends) if you want to be able to engage in the content your own way. This will also add the friends to your Bounce profile for next time.

Handy Bounce Tips

We recommend the following to make your experience super seamless and easy…

Power and Service

Make sure your phone is charged. It’s pretty challenging to Bounce with a brick. Check that you have reception in the area. That way you’ll get the best streaming experience. (we recommend Wifi, 5G or LTE for the best experience)

Headphones

If you are Bouncing with more than 1 active device, you may want to use headphones. That way you won’t hear everyone else’s devices.

Stick Together

If you’re a group of people in a car together, try to stick together. If one of you goes rogue and decides to drive separately, they’ll have to upgrade to a “Main Ticket”.​

Drivers

If you’re the driver, you won’t see the content on your device when driving, but don’t worry, you can check it out as soon as you stop. Also, by simply swiping the screen down/up you can switch between navigation and content at any time.

Let's go!

Get ready to experience the world, like never before.