Support
We’re here to help. We want to make sure that your Bounce experience is the best it can be. See below for a few tips while using the Bounce app. Still have questions? Reach out to our support team, and we’ll get back to you.
Getting Started
Download
Visit the App Store to download the latest version of the Bounce app
Philly-Bound
Our initial launch is in Philadelphia for our Rocky Tour Experience, so be sure to already be in or visiting Philadelphia
Get Movin'
When you're ready to go, hit the "Start Tour" and follow the navigation.
Main Tickets
Ticket Tidbits
One Car
Invite up to six guests to enjoy the experience with you. When you purchase the tour, you'll be able to add friends from your contacts.
6 Friends
Enjoy the tour alongside your friends. You need to be traveling together, otherwise you can purchase an additional “Main Tickets”.
Add a Device
Add additional devices (friends) if you want to be able to engage in the content your own way. This will also add the friends to your Bounce profile for next time.
Handy Bounce Tips
We recommend the following to make your experience super seamless and easy…
Power and Service
Make sure your phone is charged. It’s pretty challenging to Bounce with a brick. Check that you have reception in the area. That way you’ll get the best streaming experience. (we recommend Wifi, 5G or LTE for the best experience)
Headphones
If you are Bouncing with more than 1 active device, you may want to use headphones. That way you won’t hear everyone else’s devices.
Stick Together
If you’re a group of people in a car together, try to stick together. If one of you goes rogue and decides to drive separately, they’ll have to upgrade to a “Main Ticket”.
Drivers
If you’re the driver, you won’t see the content on your device when driving, but don’t worry, you can check it out as soon as you stop. All the videos are re-playable in the location portal once you arrive. Also, by simply swiping the screen down/up you can switch between navigation and content at any time.